This Technical Support Guide provides a list of Knowledge Base articles related to a variety of technical issues so you can access them all in one convenient location. We recommend bookmarking this article.
Before using HeinOnline, be sure to review our User Rules.
Getting Started
- Recommended Configurations
- What are the supported authentication methods for HeinOnline access?
- Will HeinOnline work with proxy servers?
- What is the EZproxy stanza for HeinOnline?
- What URL should I enter in my proxy server?
- I use a proxy server to access HeinOnline and Dropbox isn’t working. What can I do?
Accessibility
- What is section 508?
- What are the Web Content Accessibility Guidelines (WCAG) and is HeinOnline compliant?
Access Troubleshooting
- Are you a student having trouble logging in to HeinOnline?
- Off-Campus/Remote Access
- My Athens username/password are not working. Whom should I contact?
- Does Chrome support referring URLs?
- How do I determine my IP address?
- Will HeinOnline URLs which use the HTTP protocol continue to work after June 19, 2018, or do they need to be changed to HTTPS?