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How to Use the Customer Service Web Portal

Once you have submitted the Customer Service Web Portal access form, we will send you your access
information, including a link to the site as well as your customer number and username. You will be prompted to set up your own personal password the first time you sign into the site.

Getting Started

Once you log into the Customer Service Web Portal, you will be directed to the welcome page. From this page, you will have the option to view:

  1. Invoices
  2. Statements
  3. Stats
screenshot of Customer Service Web Portal home page

Invoices

The invoices page allows customers to view, download, and print all invoices from the past 365 days.

screenshot of invoice list in Customer Service Web Portal
screenshot of invoice in Customer Service Web Portal

Statements

The statements page allows customers to view, download, and print billing statements from the past 365 days.

screenshot of statements in Customer Service Web Portal

Stats

This page allows customers to view monthly usage stats for their institution/organization. The statistics are overall account level stats broken down by month based on hits, article requests, page views, and sessions (visits).

screenshot of Stats in Customer Service Web Portal

Set Up Access Today

Visit https://www.wshein.com/customer-service-web-portal/ to request your Customer Service Web Portal Access. For any additional questions regarding the online web portal, please contact our Customer Service team at customerservice@wshein.com.

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