HeinOnline usage statistics are available. We can provide “overall account” usage statistics, broken down by month. The metrics include hits, article requests, page views, visits, and searches. View the definitions for each metric in this Knowledge Base article.
To receive monthly usage statistics via email, please email [email protected], and we will add you to our distribution list.
In addition to emailed reports, authorized users can log in to the HeinOnline Customer Service Web Portal to view usage statistics at any time. The customer service web portal provides access to your institution’s monthly metrics, subscription details, holdings information, and other account-related tools in one convenient location.
If you require credentials for the Customer Portal, please reach out to [email protected], and we will be happy to assist you.