When I download a PDF from HeinOnline, there is a red X where the PDF should be. What can I do?

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  3. When I download a PDF from HeinOnline, there is a red X where the PDF should be. What can I do?

When I download a PDF from HeinOnline, there is a red X where the PDF should be. What can I do?


Usually this occurs with older versions of Adobe Reader. Version 8 is recommended. You can download the latest version of Adobe Acrobat Reader here. If the problem still persists after the update or if you are already using Version 8, please contact HeinOnline Technical Support and provide information on what you are trying to download, your workstation’s operating system version, your browser type and version and your Adobe Reader version.

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