- Home
- HeinOnline Database Functions, Structure & Technical Information
- When I download a PDF article it results in a blank page and/or blank screen. How can I fix this?
- Home
- How do I ...
- When I download a PDF article it results in a blank page and/or blank screen. How can I fix this?
When I download a PDF article it results in a blank page and/or blank screen. How can I fix this?
This behavior within HeinOnline is seen when your Internet Explorer Security Settings are set at the “High” level. To best resolve this issue and keep your security settings, we suggest adding HeinOnline as a “Trusted Site.” To configure HeinOnline as a trusted site, do the following:
- Open Internet Explorer
- Choose Tools from the menu bar
- Choose Internet Options
- Choose the Security Tab
- Select Trusted Sites
- Click the Sites button
- In the Add this Web site to the Zone box, type *.heinonline.org
- Uncheck the box labeled Require server verification (https:) for all sites in this zone
- Click OK
When this is complete, the next time you visit HeinOnline, you should see in the lower right-hand corner of your browser that HeinOnline is now a trusted site.
Related Articles
- How to Use ScholarCheck
- How to Navigate within Titles, Volumes, Sections, and Pages
- How to Navigate within Titles, Volumes, Sections, and Pages (Video)
- How to Use Fuzzy Searching
- Does Chrome Support Referring URLs?
- Can I change my HeinOnline username and password?
- What is the EZproxy stanza for HeinOnline?
- How to Search in the Sources of Compiled Legislative Histories Database
- CASA Enabled in HeinOnline
- How to Use Boosting in a Search Query
- How to Create eTOC Alerts
- Are the URLs in HeinOnline persistent?
- Does HeinOnline support Open URL resolvers such as SFX?
- How do I contact HeinOnline support?
- Is Endnote compatible with HeinOnline?
- The HeinOnline instruction videos won’t play on my system. How can I get them to work?
- PDF shows up as a placeholder icon in browser. How can I fix this?
- How to Construct a URL to a Specific Citation Using an Open URL Resolver
- Downloading, Printing, and Sharing Documents
- Top Tips Every Researcher Should Know
- HeinOnline Comprehensive User’s Guide
- What information is contained in each KBART data field?
- What is KBART?
- How do I view a MARC Record?
- How To Link to a Specific Page
- How do I find a House or Senate report in HeinOnline?
- Can I Use a Citation To Retrieve a Document?
- Using Syntax and Field Searching in the Main Full Text Search Bar
- When I download a PDF from HeinOnline, there is a red X where the PDF should be. What can I do?
- I am unable to save the PDF I downloaded. My operating system is Windows Vista. What should I do?
- How do I download a document to Dropbox in HeinOnline?
- How to Print or Download a Document
- What are the Web Content Accessibility Guidelines (WCAG) and is HeinOnline compliant?
- What are the definitions of the content section types in HeinOnline search results?
- Database Descriptions for Libguides
- Recommended Configurations
- HeinOnline User Rules
- Approved Discovery Services & How They Work with HeinOnline
- What is HeinOnline’s Privacy Policy?
- How do I view a treaty summary when I am viewing the full text of the treaty?
- How do I determine if a treaty has been cited in law review articles in HeinOnline?
- How do I find a treaty if I have a sign date?
- How do I find a treaty if I have a citation?
- How Do I Download a Document That Exceeds 200 Pages?
- May I use the HeinOnline logo?
- What is Section 508?
- How do I obtain permission to use HeinOnline images?
- Will I need to adjust authentications or proxy settings to access case law powered by Fastcase?
- How do I utilize case law linking?
- How do I access case law?
- How do I find information on a certain topic?
- Marine Pollution and the Law of the Sea – Professor Kindt’s Class Materials
- What are the supported authentication methods for HeinOnline access?
- How do I submit an article for inclusion in an upcoming Trends in Law Library Management & Technology volume?
- I can see the page in HeinOnline, but how do I download the article?
- How Do I Search for An Article By Its Title?
- I have a citation to an article. How do I find the article?
- I see a citation in the footnote of the text I am viewing, how do I view the cited material?
- How To Get a Permanent Link To a Title?
- How Do I Construct a Search Using Boolean Operators?