My username and password do not work. Who should I contact?

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My username and password do not work. Who should I contact?


If you are accessing HeinOnline through your institution, university, college or other organization, please contact the Law Librarian or Account Administrator who maintains control of any user name and password associated with HeinOnline.

If you subscribed to HeinOnline using our Short-term Subscription Service at shop.heinonline.org, please email us at holsupport@wshein.com or call 800-277-6995 for assistance.

Are you trying to access HeinOnline from off-campus?

Most schools offer remote access to their online resources via a proxy server. HeinOnline offers a menu on our login page where users may select their college or university, which will then direct them to the proxy login area for HeinOnline.

In order to access your institution’s proxy login page, simply type the name of the institution. You will note the institution names begin to autofill as you type:

You may then select the institution and click login, which will direct you to the proxy login area for HeinOnline.

What if my school is not listed and my school has a remote web portal?

If your college or university is not listed as an option for off-campus access, and such a link exists, you may provide us with the information and link address at holsupport@wshein.com and we will be happy to add it to the drop-down list.

Every school’s remote access is set up differently. Generally, if you navigate to your library’s web page, you will find a list of available online resources. If you select an online resource such as HeinOnline from this list, and you are off-campus, it will likely prompt you to log in to your school’s web portal.

HeinOnline does not have access to school-assigned usernames and passwords; for this information, you should contact a librarian at your school. Should you require assistance locating the web portal log-in area, or have questions specific to your school’s remote access capabilities and policies, please contact a librarian at your school for assistance.

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