Frequently Asked Questions – Functionality

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Frequently Asked Questions – Functionality

 Downloading PDF article results in a blank page and/or blank screen. How can I fix this?

This behavior within HeinOnline is seen when your Internet Explorer Security Settings are set at the “High” level. To best resolve this issue and keep your security settings, we suggest to add HeinOnline as a “Trusted Site.” To configure HeinOnline as a trusted site, do the following:

  1. Open Internet Explorer
  2. Choose Tools from the menu bar
  3. Choose Internet Options
  4. Choose the Security Tab
  5. Select Trusted Sites
  6. Click the Sites button
  7. In the Add this Web site to the Zone box, type *
  8. Uncheck the box labeled Require server verification (https:) for all sites in this zone
  9. Click OK

When this is complete, the next time you visit HeinOnline, you should see in the lower right-hand corner of your browser that HeinOnline is now a trusted site.

PDF shows up as a placeholder icon in browser. How can I fix this?

This behavior within HeinOnline is seen when you do not have Adobe Acrobat Reader functioning as a browser plug-in. To change this setting do the following:

  1. Open Adobe Acrobat Reader
  2. From the menu bar, choose Edit
  3. On the Edit menu, choose Preferences
  4. Choose Options
  5. Under Web Browser Options, make sure Display PDF in Browser is checked
  6. Click OK and close Adobe Acrobat Reader
  7. Recreate/download the PDF from HeinOnline

Does HeinOnline supply cataloging records?

Cassidy Cataloguing is the official cataloger for HeinOnline. Cassidy Cataloguing offers high-quality MARC21 catalog records for HeinOnline’s core subscription package and all HeinOnline a-la-carte libraries. All records will be emailed for easy loading into your institution’s OPAC (or ftp’d if preferred). Cassidy offers free customer service and no-charge customization (including any necessary proxy information) for any records collection.

For a complete listing of HeinOnline record collections that Cassidy Cataloguing offers, please visit the Cassidy Cataloguing website.

Please contact Cassidy Cataloguing at 973-586-3200 or with any questions or for more information.

The HeinOnline instruction videos won’t play on my system. How can I get them to work?

To view the HeinOnline instruction videos you must have Adobe Flash Player installed on your system. You can obtain the latest version of Adobe Flash Player here.

How can I obtain a list of titles in a library?

To access a downloadable list of titles for a library, you must first log in to HeinOnline or access HeinOnline through your IP authenticated subscription. After logging in, go to the HeinOnline Welcome Page (for most subscribers this is the page you will see first), and click on the More Information icon next to a library. This will display a description of the library followed by a link to download the titles as a KBART TXT or CSV file:

If you are looking for a list of titles for a library that you are not currently subscribed to, please submit a request at

What URLs can be used to access HeinOnline?

HeinOnline Homepage:
HeinOnline Welcome Page:
Specific Library: Example URL –
Substitute the last part (=journals) with (= any of the below abbreviations that represent the HeinOnline library).

  • journals= Journals Library
  • top30= Most-Cited Journals
  • abajournals= American Bar Association Journals
  • usjournals= Core U.S./Most-Cited Journals
  • fijournals= International and Non U.S. Law Journals
  • cjjournals= Criminal Justice Journals
  • spcola= Intellectual Property Journals
  • fedreg= Federal Register Library
  • cfr= Code of Federal Regulations Library
  • beal= Legal Classics Library
  • ustreaties= Treaties and Agreements Library
  • agopinions= U.S. Attorney General Opinions Library
  • leghis= U.S. Legislative History Library
  • presidents= U.S. Presidential Libray
  • statute= U.S. Statutes at Large Library
  • usreports= U.S. Supreme Court Library

Specific Title URL: (Example is for ABA Journal, shortname abaj in the journals library)

Is Endnote compatible with HeinOnline?

Yes, using HeinOnline’s MyHein Personal Bookmarking Tool, you can export saved bookmarks (journal articles) to your Endnote account. To view a tutorial that outlines how to export your bookmarks to EndNote from your MyHein account, click here. If you don’t yet have a MyHein account, learn how it works by downloading our PDF Users Guide. MyHein accounts are free; to create your own personal MyHein account, click on the “Create An Account” link from either the Welcome Page or from the MyHein tab inside HeinOnline.

My organization uses OneLog for access to our electronic resources. Are there any known problems with OneLog?

If you use OneLog, search term highlighting will not work. There are no other known problems with OneLog.

Where can I download Adobe Reader?

You can download the latest version of Adobe Acrobat Reader here.

Are PDFs in HeinOnline searchable?

Yes, you can search the full text of  a PDF in HeinOnline.

How do I contact HeinOnline support?

HeinOnline Support staff can be reached Monday through Friday 8:30am to 6:00pm EST by phoning (800) 277-6995. You may also use our Live Chat service or e-mail

Use the permalink button when viewing a page in HeinOnline. It is found in the image toolbar at top of the screen. Clicking the permalink button will display a window with a direct link to the page you would like to make a link for.

Does HeinOnline support Open URL resolvers such as SFX?

HeinOnline as OpenURL Link Source:
HeinOnline supports version 1.0 OpenURL standard.

HeinOnline creates OpenURL Links for journals in Index to Foreign Legal Periodicals (IFLP) and for embargoed journal volumes in the HeinOnline Law Journal Library.

If you use an OpenURL application in your library and would like to activate OpenURL linking, you can submit your base URL to us by using the HeinOnline branding form:

HeinOnline as OpenURL Target:
We allow Open URL resolvers to use HeinOnline as a target.

Does HeinOnline support federated searches?

Yes, HeinOnline has an approved list of federated search engine companies that we will authenticate for access to HeinOnline. The following are the approved companies as well as the Libraries that the authentication will work with:


Law Journal Library
American Bar Association Journals
Core U.S./ Most-Cited Law Journals
Criminal Justice Journals
International & Non-U.S. Law Journals
Most-Cited Law Journals
English Reports
Federal Register Library
Treaties and Agreements Library
U.S. Attorney General & Department of Justice Collection
U.S. Supreme Court Library

Ex Libris Metalib:

Law Journal Library
American Association of Law Libraries
Association of American Law Schools
Canada Supreme Court Reports
Code of Federal Regulations
Early American Case Law
English Reports
European Center for Minority Issues
Federal Register Library
Foreign & International Law Resource Database
Israel Law Reports
Kluwer Law International Journal Library
Legal Classics
Pentagon Papers
Revised Statutes of Canada
Statutes of the Realm
Treaties and Agreements Library
Trends in Law Library Management and Technology
U.S. Code Library
U.S. Supreme Court Library
U.S. Federal Legislative History Library
U.S. Attorney General & Department of Justice Collection
U.S. Presidential Library
U.S. Statutes at Large

Serials Solutions:

American Association of Law Libraries (AALL)
American Bar Association Journals
Association of American Law Schools (AALS)
Code of Federal Regulations / Federal Register
Core U.S. Journals
Criminal Justice Journals
English Reports
European Center for Minority Issues
Federal Register Documents
Federal Register Library / Code of Federal Regulations
Intellectual Property Law Journal Library
International & Non-U.S. Law Journals
Law Journal Library
Legal Classics
Manual of Patent Examining Procedure (MPEP)
Most-Cited Law Journals
Treaties and Agreements Library
Trends in Law Library Management and Technology
U.S. Attorney General & Department of Justice Collection
U.S. Federal Legislative History Library
U.S. Presidential Library
U.S. Statutes at Large
U.S. Supreme Court Library
United States Code

Research Pro:

Law Journal Library

EBSCO Integrated Search:

Law Journal Library

Deep Web Technologies:

Approved to “search all subscribed collections”
Foreign and International Law Resources Database
Law Journal Library

Solcara Legal Search:

Law Journal Library

HeinOnline will not allow access through a federated search engine until we test the federated search interface with our product. We do not allow this because we have concerns with the reliability of the results that the customer receives. We are currently working with various companies and hope to have our approved list expanded in time.

Are the URLs in HeinOnline persistent?

Yes, the URLs in HeinOnline are persistent/durable.

How can I convert a PDF file into a WORD document?

There are third-party programs that will convert a PDF into a WORD document, but only the text will be converted and none of the formatting. You can also click of the “More Options” button then “View Text” button above the article in HeinOnline and get a raw unformatted text version that can be copied and pasted into any word processing file such as MS Word.

What are the definitions of the content section types in HeinOnline?

Section types are based on how they are labeled on a table of contents from the publication. For example, if something is labeled an article, note, or a comment in the publication’s table of contents, we index the corresponding section type in HeinOnline. Section types which are not listed specifically in the publication’s table of contents are catagorized by HeinOnline based on the following:


Used for an appendices only and are easily identifiable within a title. Alternate names include: Appendix, Appendices, or Appendixes. An appendix contains supplemental material, such as tables or source material, which does not conveniently fit into a chapter.


Refers to an article in a law journal or periodical; typically labeled as an “article” in the table of contents. These may also be listed as “feature,” or will appear as the main focus of an issue.


Denote court cases and commonly used in the U.S. Supreme Court Library, or in State Reports as the division type for the group of cases.


This is only used as a section type when it is explicitly labeled a chapter in any type of book or serial.


Refers to someone speaking or shorter sections such as: Introductions, Forwards, Keynote Addresses, Prefaces, Acknowledgements, Lectures, Transcripts, Speeches, or Essays.


Denote the Table of Contents, List of Contents, or Summary of Contents. Typically appears in the publication’s front matter and lists the sections of the publication.


This section type is not used very often. If a title is divided up into a list of countries, the Country section type is used.


Refers to sections labeled “recent decisions”, instead of cases in the publication. These can occur in law journals and are interchangeable with Cases, in some circumstances.


Typically only apply to law journals and typically appear at the beginning of an issue.  This section type only applies to Editorials, who are always labeled as such.


Refers to any type of list or table, Indices, and Bibliographies, excluding a table of cases.


Mostly apply to law journals, but can also be used to denote separate volumes that are bound together.


Typically used in law journals which have a “recent legislation” section or something similar.


Typically refers to multiple sections at the end of a title, such as a bar journal, who often have various sections such as: classified, bar notes, members, letters, etc.


In law journals or periodicals, when a section is labeled as a “Note” in the publication’s Table of Contents.  This section type can also refer to a shorter article written by a student or sections not specifically labeled in the publication’s table of contents.

In books, the notes section type is applied when a section is not clearly labeled as a chapter.

When a section type cannot be clearly identified, the Notes section is applied.


Denotes book reviews in periodicals, which are clearly labeled.

Table of Cases

This section only refers to tables of cases, or a list of court cases. These sections can appear similar to indexes, however are often labeled as Table of Cases in the publication’s table of contents.

Title Page

Used only for Title Pages or the page that precedes any other material in a publication with the title on it.


Applies to publications with multiple volumes.


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