HeinOnline Database Functions, Structure & Technical Information

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Will HeinOnline work with proxy servers?

Yes.  Although HeinOnline does not officially support the use of a proxy server nor endorse any specific manufacturer, many proxy...

What URL should I enter in my proxy server?

There are a variety of proxy servers available that help organizations provide remote access to a multitude of electronic resources...

When I download a PDF from HeinOnline, there is a red X where the PDF should be. What can I do?

Usually this occurs with older versions of Adobe Reader. Version 8 is recommended. You can download the latest version of...

Does HeinOnline support Nitro PDF?

You should be able to view the PDFs in HeinOnline with Nitro PDF, but problems can occur when printing the...

How can I print more than one article at a time?

Once you have located the article or pages that you wish to print, select the print option from the page...

What is the Text print/download option and what does it do?

This will generate a full text file of the page(s) and open them in your browser window, allowing you to...

What is the PDFText print option and what does it do?

Downloading a document as a PDFText file will generate the text version of the document and open it in a...

Frequently Asked Questions – System Requirements

Official HeinOnline Recommended Configurations In order to provide the best possible HeinOnline research experience, the information technology staff at William...

What are the system requirements for using HeinOnline?

512M RAM minimum Screen resolution of 1024 x 768 is recommended Internet access is required and a dedicated Internet connection...

What are the system requirements for printing in HeinOnline?

PDF printing requires Adobe Acrobat Reader, Version 9.0 or later or a comparable PDF reader. If you do not already...

What browsers are supported in HeinOnline?

HeinOnline supports all major browsers, including Mozilla Firefox, Internet Explorer, Safari, Opera, and Google Chrome.  We recommend always installing the...

What version of Adobe Reader is compatible with HeinOnline?

For optimum performance, we recommend the most current version of Adobe Reader, which can be downloaded here.

When I download a PDF from HeinOnline I get “Error: The PDF is damaged.” What can I do?

If you discover this error when you download PDF content from HeinOnline, please contact Technical Support. Please provide information on...

How can I make a PDF smaller in size for e-mail?

There are third party programs such as ADOBE ACROBAT Professional that have the ability to reduce the size of the...

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Downloading PDF article results in a blank page and/or blank screen.

This behavior within HeinOnline is seen when your Internet Explorer Security Settings are set at the “High” level. To best...

PDF shows up as a placeholder icon in browser.

This behavior within HeinOnline is seen when you do not have Adobe Acrobat Reader functioning as a browser plug-in. To...

The HeinOnline instruction videos won’t play on my system.

To view the HeinOnline instruction videos you must have Adobe Flash Player installed on your system. You can obtain the...

How can I obtain a list of titles in a library?

To access a downloadable list of titles for a library, you must first log in to HeinOnline or access HeinOnline...

Is Endnote compatible with HeinOnline?

Yes, using HeinOnline’s MyHein Personal Bookmarking Tool, you can export saved bookmarks (journal articles) to your Endnote account. To view...

My organization uses OneLog for access to our electronic resources. Are there any known problems with OneLog?

If you use OneLog, search term highlighting will not work. There are no other known problems with OneLog.

Where can I download Adobe Reader?

You can download the latest version of Adobe Acrobat Reader here.

Are PDFs in HeinOnline searchable?

Yes, you can search the full text of  a PDF in HeinOnline.    

Where can I download Adobe Flash?

You can download the latest version of Adobe Flash here.

Does HeinOnline support federated searches?

Yes, HeinOnline has an approved list of federated search engine companies that we will authenticate for access to HeinOnline. The...

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Are the URLs in HeinOnline durable?

Yes, the URLs in HeinOnline are durable.