Frequently Asked Questions – Printing/Downloading

Watch this quick tutorial on printing and downloading in HeinOnline:

How do I print a document in HeinOnline?

Look for the PDF icon!  

From Page: When you are viewing a page, the PDF icon is the first icon above the page on the image toolbar, OR to the right of the page image in the table of contents. Click the PDF icon to instantly download a document that is under the 200 page limit:

From Search Results: You can also choose to print a document or article directly from your search results simply by clicking on the print/download option on the result you wish to print.

To access print/download options, including the ability to download a specific page range, or to use the QR code reader to download a PDF to a HeinOnline-authenticated mobile device, look for the download options icon from search results or from the page view screen:

Search Results

Page view screen

Clicking this icon will result in this options screen:

How do I download a document to Dropbox in HeinOnline?

Dropbox is a document storage solution that makes it simple to save all of your photos, videos, and files in one convenient place. If you use Dropbox for document storage, we've made it even easier to save PDFs from HeinOnline to your Dropbox account.

From search results or from inside an article, click the download options icon:

to view the print/download options. Choose Save to Dropbox from this screen:

I use a proxy server to access HeinOnline and Dropbox isn't working. What can I do?

Users who access HeinOnline via proxy servers have reported a problem using Dropbox. We determined that this is occurring because Dropbox does not recognize the domain of the proxy server within the HeinOnline application. We do have the ability to add proxy server domains to the Dropbox application in HeinOnline; we encourage users to contact us with their proxy domains as these will be added individually and will enable all users of HeinOnline to take advantage of this great feature! Please send your proxy domain to holsupport@wshein.com.

In addition to having HeinOnline add your proxy domain to the Dropbox application, you may have to whitelist all Dropbox domains in your proxy server's settings. Please visit https://www.dropbox.com/help/217 to view the list of verified Dropbox domains that should be whitelisted in order for Dropbox to properly communicate with your proxy server.

I am unable to save the PDF I downloaded. My operating system is Windows Vista. What should I do?

Some users working in the Windows Vista operating system have experienced problems saving a PDF once it has been downloaded and open on their desktop. To work around this problem, please perform the following steps in your Adobe Acrobat/Reader software:

  1. Open Adobe Acrobat/Reader.
  2. Click the Edit menu and select Preferences.
  3. Select “Internet” in the left-hand panel of the Preferences window.
  4. Uncheck the “Display PDF in browser” option.
  5. Click OK.
  6. Close Adobe Reader.

When downloading a PDF from HeinOnline, it will now open in Acrobat separately from the web browser and you will be able to save the file.

When I download a PDF from HeinOnline, there is a red X where the PDF should be. What can I do?

Usually this occurs with older versions of Adobe Reader. The most current version is recommended. You can download the latest version of Adobe Acrobat Reader here. If the problem still persists after the update or if you are already using the most current version, please contact HeinOnline Technical Support and provide information on what you are trying to download, your workstation’s operating system version, your browser type and version and your Adobe Reader version.

Does HeinOnline support Nitro PDF?

You should be able to view the PDFs in HeinOnline with Nitro PDF, but problems can occur when printing the PDF.

How can I print more than one article at a time?

Once you have located the article or pages that you wish to print, select the print option from the page toolbar. From the print options menu, select one of the PDF download options (either PDF or PDFtext). If prompted, save the PDF to a location on your computer. Otherwise, once the PDF has finished downloading, click save from the Adobe Reader toolbar and save the PDF to your computer.

Now, continue your research until you find the next article or pages of interest. Then download the document as a PDF and save it to the same location on your computer as the first document you downloaded. Continue to download and save the documents you need for your research until you are finished and ready to print.

Once you have completed your research and are ready to print the downloaded pages, open the folder on your computer to which you have saved your documents. Highlight each of the PDF files in the folder that you wish to print by holding down the control button and selecting each file. If you want to select everything in the folder, you can also hit CTRL+A on your keyboard. Now, go to the File menu from within the Window’s (or your specific operating system) folder, and select print. This will then send a request to the printer to print all selected items.

What is the Text print/download option and what does it do?

This will generate a full text file of the page(s) and open them in your browser window, allowing you to cut and paste text for use in another program. It is important to note that all text files are generated from the uncorrected OCR text thus displaying the unedited version.

How do I download a document that exceeds 200 pages?

HeinOnline has a 200 page download limit in place to prevent systematic downloading of content. If you need to download a document that has more than 200 pages, you will have to download it in multiple segments or select multiple page ranges in the "print custom page range" tool. After clicking the download options icon, select "Print Custom Page Range." Input the first page and an ending page, keeping the total number of pages under 200. Add page ranges as needed.

Continue until you have downloaded the document you need in its entirety.

•••••