Frequently Asked Questions – Access

My username and password do not work.  Who should I contact?

If you are accessing HeinOnline through your institution, university, college or other organization, please contact the Law Librarian or Account Administrator who maintains control of any user name and password associated with HeinOnline.

If you subscribed to HeinOnline using our Short-term Subscription Service at shop.heinonline.org, please email us at holsupport@wshein.com or call 800-277-6995 for assistance.

Are you a student trying to access HeinOnline from off-campus?

Most schools offer remote access to their online resources via a proxy server. If you are trying to access HeinOnline from off-campus, please sign into your school’s remote web portal and choose HeinOnline from the list of available resources from your school’s web page. HeinOnline does not have access to school-assigned usernames and passwords; for this information, you should contact a librarian at your school.

Are you a student trying to access your school’s remote web portal?

Every school’s remote access is set up differently. Generally, if you navigate to your library’s web page, you will find a list of available online resources. If you select an online resource such as HeinOnline from this list, and you are off-campus, it will likely prompt you to log in to your school’s web portal. Should you require assistance locating the web portal log-in area, or have questions specific to your school’s remote access capabilities and policies, please contact a librarian at your school for assistance.

I am a student and I cannot log in to HeinOnline. What should I do?

Are you trying to access HeinOnline from off-campus?

Most schools offer remote access to their online resources via a proxy server. If you are trying to access HeinOnline from off-campus, please sign into your school’s remote web portal and choose HeinOnline from the list of available resources from your school’s web page. HeinOnline does not have access to school-assigned usernames and passwords; for this information, you should contact a librarian at your school.

How do I access my school’s remote web portal?

Every school’s remote access is set up differently. Generally, if you navigate to your library’s web page, you will find a list of available online resources. If you select an online resource such as HeinOnline from this list, and you are off-campus, it will likely prompt you to log in to your school’s web portal. Should you require assistance locating the web portal log-in area, or have questions specific to your school’s remote access capabilities and policies, please contact a librarian at your school for assistance

I have the right username and password, but I cannot seem to access HeinOnline using them.  What should I do?

Both the username and password are case sensitive.  Double check to ensure your CAPS LOCK button is turned off.  If you are copying and pasting your username and password into the login area please make sure there are no trailing spaces at the beginning or end.  Lastly, it may appear to you that you are not logged in, however if you see your “Subscribed Libraries” you are already logged in to HeinOnline.  To access or open a library simply click on the library name from the list of Subscribed Libraries.

How do I determine my IP address? 

To determine your IP address, use the following URL:  http://heinonline.org/cgi-bin/address.pl.

Who is the contact person at my organization for the HeinOnline Account?

For most academic institutions and law firms, the contact person is your law librarian or firm administrator.

What is Athens?

Athens is a security system controlling access to many of a library’s electronic information resources, such as indexing and abstracting databases, e-journals, and e-books.

My Athens username and password are not working. Who should I contact?

Please contact your law librarian or Athens administrator who maintains and controls usernames and passwords associated with access to HeinOnline.

Will HeinOnline work with proxy servers?

Yes.  Although HeinOnline does not officially support the use of a proxy server nor endorse any specific manufacturer, many proxy servers will work well with the HeinOnline product. If your information technology staff is familiar with your proxy server’s configuration, it should work without a problem. Please let us know the IP address of any proxy server you are using, as indicated in your service agreement. The only entry that should be needed in the allowed sites table for HeinOnline to work properly is *.heinonline.org.

Am I able to access HeinOnline from off campus or outside of the office?

Depending upon your network setup and subscription, you may be able to access HeinOnline remotely.  Many organizations offer remote access to their online resources via a web portal or proxy server; your law librarian will be able to assist you with your specific institution’s process as well as how to obtain your login credentials.

Proxy Server Configuration 

There are a variety of proxy servers available that help organizations provide remote access to a multitude of electronic resources to their users.

Because of this variety, it is impossible for HeinOnline to provide a standard for proxy configurations. We can only suggest configurations that are known to work for other users; we highly encourage users who have proxy access problems to address these situations with their proxy service providers or their internal IT staff.

Generally speaking, proxy configurations should reference heinonline.org and not a specific IP addressas HeinOnline utilizes multiple servers to ensure seamless and continuous access for all users. We also discourage the use of www. or https:// in the URL line of the proxy's configuration.

As we are aware many universities utilize EZProxy proxy servers, here is a link to suggested configuration setup:

EZProxy

https://www.oclc.org/support/services/ezproxy/documentation/cfg.en.html

For problems with Innovative WAM proxy servers, Innovative Interfaces has suggested opening a ticket with them when access problems are encountered.

 

•••••