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Category Archives: Technical Support

featimip

Don’t Get Denied: Make Sure Your Current Information Is On File With Us!

Stay Connected: Update IP Addresses and Ranges

Each day, hundreds of IP addresses try to access HeinOnline but are rejected because those addresses are not authenticated to the database. Surprisingly, the HeinOnline development team started finding that some of these addresses belong to universities and law firms who already subscribe! Most subscribers have organization-wide access, so make sure IP information from all areas has been provided to us.

The start of a new year is the perfect time to do some housekeeping.

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2serv

Important Information About HeinOnline Systems

As HeinOnline continues to grow, we have expanded the size and depth of our server platforms, and enhanced security and failover mechanisms behind the scenes. These enhancements enable our users to have a seamless and positive legal research experience when we perform routine server maintenance or encounter unexpected downtime.

HeinOnline operates using numerous hardware and internet connection redundancies. During periods of server maintenance, it is necessary to move database functionality between servers and internet connections.

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Using Dropbox in HeinOnline via a Proxy Server

Recently, we added the ability to download PDFs from HeinOnline directly into your DropBox Account, which is described in detail here.

Users who access HeinOnline via proxy servers have reported a problem using Dropbox. We determined that this is occurring because Dropbox does not recognize the domain of the proxy server within the HeinOnline application. We do have the ability to add proxy server domains to the Dropbox application in HeinOnline;

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HeinOnline Title Lists Converting Exclusively to KBART Format

In the very near future, we will be eliminating the option to download lists of titles in HeinOnline as a CSV file type. Instead, we will exclusively use KBART as the delivery method for this information. We have recently enhanced our KBART files to conform with the latest (Phase II) Recommended Practice Report; also, these KBART files contain the same title metadata that was available using the CSV file type.

Knowledge Bases and Related Tools (KBART)  was created by The National Information Standards Organization (NISO) in 2010 to improve the supply of data to link resolvers and knowledge bases,

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Upcoming Webinars – “Tim’s Tricks”

Please join us for two 15 minutes webinars, titled:

“Tim’s Tricks” –
The Top Ten Tricks for Using HeinOnline

Presented by HeinOnline’s Support Guru: Tim Hooge

Part I – Tuesday, November 1, 2011 at 10:30am EDT

Part II – Thursday, November 3, 2011 at 2:30pm EDT

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Is the article you are looking for included in HeinOnline?

One of the more frequent requests we receive in HeinOnline support is for help locating a specific article a researcher is looking for. We have covered this process before in earlier posts, but in this post I am going to tie the whole process together.

First, I want to break down the key points of information that we can use to find an article, and how these can be used to find what you are looking for:

  1. The title of the journal in which the article is published.

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HeinOnline’s Tip of the Week: How to Open PDF files directly in Acrobat

Recently, some users have reported problems saving the PDFs that they have downloaded from HeinOnline. The problem in particular is that their option to save the PDF has actually disappeared! We believe that the cause of the disappearing ‘Save’ button is one of Windows Vista’s security measures. In some cases Windows does not recognize the origin of the PDF file, and in order to protect the user, it removes the ability to save the file to the computer.

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How to Request a Change/Update to Your IP Addresses

Do you need to update, change, add or remove an IP address from your subscription? If you are an administrator of HeinOnline at your institution, you may request changes to your registered IP addresses. To request a change to your registered IP’s, please send an email to techsupport@wshein.com with the following information:

1. Your Contact Information (Name, Phone Number and Email Address)
2. Institution Name
3. Description of the changes that need to be implemented

Please do not call us with this information,

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